I am from Brazil, and live in the UK, so use TAM almost every year. Although the service is reasonable, there is always something to be desired. I book my flights well in advance, leaving enough time for connections, usually closer to the time they simply change the times, making the connections rather challenging. In the last episode,
TAM changed the flight times in such a way that it left me with under 2 hours to connect. Anyone who has been to Brazil before will know that this is impractical as you need to go through immigration at the first international airport you land before proceeding to the domestic connection. We were stuck in long queues at immigration, and long queues at the check-in desk to board the connection flight. TAM did absolutely nothing to prioritise us, knowing we would be late. In fact, TAM simply told us to remain in the queue, and, believe me, everyone from that flight which needed to catch the onward flight "conveniently" missed the flight. We were then accommodated to the next flight, which had a stop-over on the way, and we left inside the aircraft parked by the gates for over two hours! In summary, what was meant to be a very smooth flight turned out to be a nightmare, with a total delay of 2.5 hours. Not great when you have toddlers with you!
TAM changed the flight times in such a way that it left me with under 2 hours to connect. Anyone who has been to Brazil before will know that this is impractical as you need to go through immigration at the first international airport you land before proceeding to the domestic connection. We were stuck in long queues at immigration, and long queues at the check-in desk to board the connection flight. TAM did absolutely nothing to prioritise us, knowing we would be late. In fact, TAM simply told us to remain in the queue, and, believe me, everyone from that flight which needed to catch the onward flight "conveniently" missed the flight. We were then accommodated to the next flight, which had a stop-over on the way, and we left inside the aircraft parked by the gates for over two hours! In summary, what was meant to be a very smooth flight turned out to be a nightmare, with a total delay of 2.5 hours. Not great when you have toddlers with you!
Post a Comment