GRU-NAT roundtrip, with connection at GIG in return leg. Planes were A320, poor legroom already default for this airline. No onboard entertainment on both GRU-NAT (almost a 4-hour flight) and NAT-GIG (3 hour-flight) routes. No announcements in English, except in GIG-GRU leg. Free drinks and snacks, despite the low-cost service level.
TAM Airlines Customer review : 1 Februari 2012 (Brasil)
São Paulo GRU to Porto Alegre domestic flight. Delayed 1.5 hrs due unpredicted maintenance. The plane was replaced by a smaller model that did not have many reserved seats, mine included. Was seated in vacant seat without a problem. Staff were nice and helpful. Snack of mixed nuts with premium quality beer, soda or juice. Little for a lunchtime flight. I was pleased, but not amazed - still much better than most Brazilian carriers. Flight arrived with one hour delay.
TAM Airlines Customer review : 1 Februari 2012 (Brasil)
São Paulo GRU to Porto Alegre domestic flight. Delayed 1.5 hrs due unpredicted maintenance. The plane was replaced by a smaller model that did not have many reserved seats, mine included. Was seated in vacant seat without a problem. Staff were nice and helpful. Snack of mixed nuts with premium quality beer, soda or juice. Little for a lunchtime flight. I was pleased, but not amazed - still much better than most Brazilian carriers. Flight arrived with one hour delay.
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